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周秉閎

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JHT_CN CS Committee Report

JHT_CN CS Committee Report-20160621

dbkJHT_CN CS Committee Report-20160621"textContent":"hina;C;_Spare parts\n_Treadmill Refurbish;CS Warehouse; ORDER\n(TOYOTA); ICC & TURNOVER; INVENTORY; DELIVERY; GET IN\n(BARCODE);Training;40%;80%;50%;CS Organization;Tools;Parts & CI Sharing;_CS Organization\n_Tools\n_Training;Continue Improvement;Tools;>> CS Staff: 85 staffs (2015: 78)\n>> TTR although not reach the target, \n but over the past three years 73%, \n 77%, 88%, have greatly improved;\n>> Seperate the C/H and Install/Repair \n team. Priority first for Repair-C.\n>> Too far or long moving area is \n the 3rd-party served.;>> Service Vans-C for high loading area.\n>> Technician mobile operation (CRM/ Map/ Skills)\n>> Call Center automatic incoming missile screen.\n;CS Organization;Tools;Training;CS Committee Meeting _ June. 2016;Future to Do\n Nov. to a new warehouse and JIS parts hub is in Feb. \n In Feb 2017 will combine the same parts with JHTCN & JIS.\n Will JIS become the Asia HUB? and include IPO/TW/NA parts?\nSystem\n Go BC system in Sep.(same with JIS platform)\n Order with Joe's Replenishment Exel by Toyota way.\n SAP system in Q4 2017.;>> Very efficient and guidance Excel tools.\n>> FGZ level has more than 1.06 million. (35%)\n>> To achieve TTR-C, \n S% of commercial A ~ F is raised to 98%;\n>> A~Z is NG to be decreasing curves, because too \n much slow-moving FGZ;\n>> How to do? Return to JIS? Parts Scrapped activities?;> 3 tiers Technician grade\n (junior / intermediate / senior)\n> Senior certification by 60%\n> Job promotion refers Tmes & Score;> Skills book on web for PC\n> Skills book on each phone;> Service competition\n> Recreational activities\n> Run_for_Love family;Console;Take apart/ wash/ paint;Assembly/ Test;Fix a price;Spare Parts Mngmt.;_Toyota Way;Treadmill Refurbish;-T8000ei;Continue Improvement;New T8000ei FOB: RMB 16,465\nSale-final price: RMB 35,000\n\nRef. total Cost: RMB 10,000\nSuggest sale price: RMB 20,000\nWarranty peroid: 1 year;
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